Terms and Conditions

FindPet GPS purchase terms

1. ORDER

Any order for gps FindPet pet locator products can be made online through our website www.FindPetGPS.com.

Once the purchase process has been successfully completed, you will receive a confirmation email with the reference number that identifies your order and the summary of the purchase. Please review it and keep it as a receipt for what you are purchasing for future communication.


2. PRICE

All our prices are indicated in euros, and include VAT for sale within the European Union. The only applicable supplementary cost is shipping. For special shipments we reserve the right to invoice, with your acceptance, the actual transportation costs.


3. PAYMENT

Orders will be shipped after payment is received and identified.

  • Credit card. 100% safe walkway.
  • PayPal.

4. SHIPPING POLICY

FindPet GPS makes its deliveries in Europe.

In peninsular Spain and the Balearic Islands we deliver through Express Mail or courier.

  • The delivery time is 1-7 working days. Complying with 24-48 hours in most shipments to the Peninsula and the Balearic Islands except for specific periods.
  • In the event of a stock break, we will contact you to resolve the incident and inform you of the different solutions.

In the Canary Islands, Ceuta and Melilla we make deliveries through the Post Office.

ALL SHIPPING COSTS ARE FREE *
*(PENINSULA AND BALEARIC ISLANDS)

To the Canary Islands, Ceuta, Melilla and other countries, the shipping costs are € 5. In any case, they will be indicated during the purchase process.

INCORRECT ADDRESSES:

Please check that your delivery address is as complete and accurate as possible, the telephone number and email address are correct.

Do not allow more than 7 days from our notification of shipment by email without claiming the order. Make sure that the email you have provided is correct so that you can receive the shipping notification without problems.

By confirming these PURCHASE TERMS, the customer agrees to pay second freight in cases of returns for incomplete addresses, not completed by the same and for shipments not claimed in time.

FindPet cannot be held responsible gps .com if you cannot send the requested order due to circumstances beyond your control, including DELAYS by our suppliers, fires, floods, strikes, electrical problems, etc.


5. RETURNS

If upon receiving your order you are not satisfied, you can exercise your right of withdrawal contained in the General Law for the Defense of Consumers and Users requesting its return within a period of 20 calendar days counting from the date you received the order, using the original packaging in which you received your order. The products to be returned must be in perfect condition, without their use being limited. Once it has been verified that these conditions are met, the total amount of the affected product or products will be refunded. The consumer must pay the shipping costs for the return of the goods.

In the event that the return is feasible, the purchase price will be returned in full according to the form of payment made. The payment will be made as soon as we have received the product to be returned and we have confirmed that it meets our minimum requirements. Buyers will only be responsible for the postal charges that it applies to them when returning the products.

The claim for erroneous shipments must be made within a maximum of 48-72h from the receipt of the package.

Subscription services are not refundable, except for your first subscription, which you can withdraw within the legal period of 15 days. The proportional part of the subscription days consumed from the beginning until the receipt of your withdrawal notice will be deducted from the amount to be reimbursed. The renewal of subscriptions are not subject to withdrawal.

To make a return or notification of withdrawal, you can use the withdrawal form model that appears below: withdrawal form

This form must be included, duly filled out and signed, together with the returned product.


6. WARRANTY

FindPetgps.com offers a two-year warranty that begins from the moment the product is delivered to the customer. The invoice is the guarantee, please keep it. This warranty covers manufacturing and material faults that may appear when the products have been used in accordance with the instructions for use. The warranty does not cover damage to the product as a result of improper use, lack of care or modifications.

If a defect appears and FindPet receives a warranty activation request within the relevant Warranty Period, FindPet will decide as provided by law three options, product repair (1), exchange for a new product (2), money back (3). Any replacement product will be warranted for the remainder of the original warranty or for a period of thirty (30) days (whichever is longer), or for any additional period of time required by applicable law.

To make a request for technical assistance, you can use the model of the technical assistance form for warranty activation that appears below. Download form for technical service.

This authorization form for warranty activation must be included with the product for assistance, do not forget to indicate in it your order number.

Limitations:

This Limited Product Warranty only applies to the original purchaser of the Product that was purchased from FindPetgps.com or an authorized dealer and manufactured by or for FindPet. This warranty does not apply to a product or parts of a product that has been repaired, altered, restored or modified by someone not authorized by FindPet, nor does it apply to any cosmetic damage such as scratches, dings and dents. In addition, this limited product warranty does not apply to damage or defects caused by (a) use with non-FindPet products; (b) accident, abuse, misuse, faulty handling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or elongation; or (d) use of the Product outside of the uses for which it is intended, without being in accordance with the instructions provided by FindPet GPS, or with an inappropriate voltage or power supply.

No FindPet GPS reseller, distributor, agent, or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term in this document is considered illegal or unenforceable, the legality or applicability of the rest of the terms will not be affected or harmed.